Lifetime Warranty

This RED-E Product is guaranteed against any manufacturing defect for the lifetime of the product.

If this product is determined to be defective by an authorized RED-E dealer, it will be replaced at no expense to the customer.

This guarantee excludes normal wear and tear through regular use or if the product has been subjected to abuse by the user (including liquid damage). Please retain proof of purchase as the guarantee will only be honored if returned with an invoice.

Powerbanks

The lifespan of a RED-E PowerBank is guaranteed up to 500 cycles/recharges. The guarantee also covers deterioration/degradation of the PowerBanks ability to retain charge within a 5 year period as well as USB ports that fail to deliver charge, excluding physical damage to the USB ports. Any signs of tampering with the internals or attempting to open the PowerBank will immediately void the guarantee.

Cables

All cables are covered by the lifetime guarantee; this guarantee covers sudden loss of charge/sync capabilities provided there is no physical or liquid damage to the cable, its adapters (or pins) or the insulation covering the cable.

Charges

Should the charger suffer an electric surge/spike due to a surge/spike in the electrical grid (can be caused by power cuts, circuit overload etc.) we will replace the charger at no expense to the customer, this is to be determined by the RED-E approved dealer. Any signs of tampering with the internals or attempting to open the charger will immediately void the guarantee.

PLEASE NOTE:

The RED-E charger is designed to prevent damage coming to a device that is drawing charge from it while connected to the electrical grid. This guarantee will be void in the event the charger is being plugged into a generator or an electrical point that has not been installed to the minimum standards of the local electricity regulator or one that has not been properly linked to the local electricity regulator's grid. In the unlikely event of a massive electrical surge through your plug point, the RED-E Charger is designed to reduce the surge and so protect your device. RED-E cannot guarantee that it will prevent damage from coming to your device.

Warranty Process

In the rare case that you need to claim for a warranty on your RED-E product please follow the below steps so we can get your claim processed as quick as possible.

Contact Store

Contact the store where you originally purchased your RED-E product and they will assist you with either a device (if they have stock) or a refund. 

You are welcome to ask your store to order a replacement if they do not have stock. 

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Contact us

If the store cannot assit you or you cannot remember where you purchased them, you can contact us via the below link and we will get back to you as soon as possible to assist. 

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Returns Process

Alternatively you can fill out the form at the below link and our warranties department will be in contact to assist if your model falls into our warranty outlines 

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